Zoosk wanted a refreshing and functional help dining table application that may become followed effortlessly. Zendesk Help offered the ideal mix of stamina and you may simplicity.
Zoosk is the planet’s biggest societal dating people, which have registered 50 mil singles regarding 60 regions because their beginning inside the 2007.
Pages can access Zoosk’s online dating feel on the organization’s web site, social network software, mobile services, and online desktop computer software. The service is available in more 20 languages.
Zoosk produces matchmaking enjoyable and simple, and company wishes the service feel become an equivalent method. When members has questions about billing, subscriptions, or website provides, the company aims to behave as fast as possible with friendly, appropriate service. But until recently, Zoosk made use of open source ticketing and you will email address choice
“We had been a routine startup, using hacked-to one another 100 % free equipment to help with the consumers,” said Eric Hallquist, Elder Movie director off Associate Surgery. “Once we increased in grace and you will difficulty, i requisite higher understanding of consumer desires in order that we are able to greatest prioritize our very own help products.”
Zoosk need an online service provider who does bring steeped capabilities, but really would be adopted easily and quickly. Zendesk Support provided the perfect mix of stamina and you may simplicity.
“The Zendesk Service implementation is actually the best execution We have discovered in the my profession,” Hallquist told you. “However, this isn’t a generic services. We were able to utilize new tool’s CSS widgets making the help webpage and you can passes feel and look such as for instance part of Zoosk.”
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